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Need Driver for hd Personal Media Drive – HP Support Community –

If the disk does not become visible in Windows Explorer during the test then it is probably beyond the point of being salvageable. We only offer signed for postal services.

Message 8 of HP is compiling your results. Warranty excludes items listed as spares and repairs, or for parts not working. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

We have thousands of items in stock with hundreds of more items constantly being added to our store. Message 7 of See your browser’s documentation for specific instructions. This product was designated to be returned to HP.

HP Personal Media Drives. Message 6 of I installed the media drive on my hp laptop which is also running vista home version and the driver software installed but no drive showed up in My Computer or in disk management. My drive is approximately 4 years old and out of warranty.


Select your operating system and versionChange Detected operating system: There is a pretty good chance that either the hard disk is no longer functional or the hd5000ss board in the personal media drive is faulty. There are some specific software backup tools that are provided with the Personal Media drive but not drivers.

HP Customer Support – Software and Driver Downloads

Message 2 of 4. Message 10 of Did you try connecting the hard drive to different ports? Operating System – Windows 7, Windows 8, Windows 8. Choose ‘Refresh’ to update the list. How long have you had the device? This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

Thanks for your patience. Message 3 of If there is a way to copy the files from my directory to a CD, then I’ll have the driver ready just in case.


Please verify your product is hx5000s on and connected, then try again in a few minutes. After you have finished troubleshooting, make sure you put back the computer to normal startup mode as suggested in step7 from the above KB article.

HP HD5000s personal media drive compatibility

Please ensure items are returned in these if applicable. One or more of the values entered is not permitted. Asia Pacific and Oceania.

If you can’t find what you’re after please contact us as we are constantly adding new products to our store. Please use the product number and serial numbers of the new product to validate warranty status. Related Products Apple iMac A Please contact us before returning any goods to receive free technical support and register for an RMA code.